Providing Quality means correctly identifying people's expectations and satisfying those expectations (product-service-information).
In relation to the specific sector in which Barilla operates, “providing Quality” has the fundamental objective of providing safe, excellent-tasting products that contribute towards a nutritionally balanced diet.
The capacity to generate Quality depends on the excellence of the Barilla management system, in turn founded on the quality of personnel, on company values and suitable operating methods.
Barilla is also committed to following the evolution of food Quality and Safety themes in order to be able to anticipate new developments and take advantage of further opportunities to improve quality.
The product (content and packaging) is the most tangible response to peoples' expectations and has the basic characteristics of safety, flavour and nutrition.
The ingredients and packaging must comply with applicable legislation and must not constitute a risk for the products. To this end it is essential to perform a risk assessment of each supply chain to favour those that present the lowest risk.
Ingredients and packaging materials must be supplied by approved, certified, checked and periodically evaluated suppliers.
The technical specifications for manufacture, end product and delivery - starting with those required for product safety - must be defined for each element in collaboration with the supplier.
Each supply must be suitably certified by the supplier, and checked in accordance with defined plans during the reception stage.
Barilla pursues a policy of effective integration with suppliers, based on a clear and transparent relationship, with the aim of satisfying its requirements of reliability and guarantee of supply.
With regards to its suppliers, Barilla is committed to:
- Stimulating them to implement actions to improve process management in order to achieve excellence;
- Motivating them by channelling their knowledge and entrepreneurship to pursue technological innovation and cost optimisation;
- Informing them of Barilla's requirements and specific requests in a clear and transparent manner and providing feedback on the criteria and evaluation of their supply and reliability.
Barilla guarantees people the right to be listened to and to be informed with clarity and transparency. In this sense it offers easily accessible channels of communication with the guarantee of prompt replies on every theme related to the product offer: ingredients, packaging materials, manufacturing processes, end products and any pathologies connected with food consumption.
Listening to people is an important opportunity for Barilla: the reports we receive are in fact distributed throughout the company and used to improve products and services in order to respond to Customer's expectations as best as possible.